Contact Us

Before you write to us

Send Mr bet questions about bonuses, game availability, or account matters straight through this form, and the team will read it in English. That is the language they reply in, so keep your message in English for the quickest turnaround.

Leave your banking details, passwords, and scans of identification documents out of any message. The form is not a secure channel for sensitive information, and no casino support team should ever ask for those through a contact page. If a reply does request them, treat it as a red flag and stop the conversation.

Getting help with gambling

If your reason for writing is that gambling has stopped being a pastime and started causing problems, this form is the wrong place. Support organisations that deal with problem gambling work independently of Mr bet and can talk you through options such as self-exclusion and deposit limits without any pressure from the operator.

Those services are confidential, free, and staffed by people who understand what you are dealing with. Reaching out to them takes a few minutes and does not involve explaining yourself to a casino.

What happens next

Messages sent through the form go straight to the support team, and they answer in English. Expect a reply within a reasonable time, though busy periods can stretch that out. If your question is urgent, check whether Mr bet has a live chat option before you send the form.

Keep your message clear and stick to one topic where you can. That makes it easier for the team to give you a proper answer the first time, without a round of follow-up questions.